You Said ,We Did

We value your feedback, both formally ( for example from our survey results) and also informal comments that we receive from time to time. Our Patient Group is also a valuable source of comment for us.

In the last few months we have responded to the following feedback:

You said : 'We occasionally struggle to get through on the phone first thing in the morning':

We did: We have increased the number of staff we have available to answer phones from 8am each day and we will continue to monitor our performance over the coming months

You said:  'We are often kept waiting a bit too long after our scheduled appointment time'

We did:  We are regularly monitoring our waiting times and our reception staff are working hard to let patients know whenever a GP is running late. We are also talking to our software suppliers about having a message on our touch screen check in that alerts patients to this fact when they register their arrival. We are also encouraging patients to ask for a double appointment if they know that they may need longer than the usual 10 minute appointment 

Updated September  2016

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