Practice Policies

Confidentiality & Medical Records

Locked blue folder

As a practice we are registered under the Data Protection Act 1998 under section PO67 Health Care Administration. This means that we hold computer data of every patient’s medical history, which is used by the GP’s each time a patient visits the surgery and by other members of the practice team in the course of their day- to-day work.

The ethics of the medical profession deem that disclosures will only be made in accordance with a strict code of professional confidentiality. You are entitled to see a copy of your medical records upon request, although a fee may be payable.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Chaperone Policy

It is the policy of this practice to respect the privacy, dignity, cultural and religious beliefs of all of our patients.

If you would like a chaperone to be present during a physical or intimate examination by a doctor or other healthcare professional who may be consulting at the surgery or if you would prefer to be examined by a same sex doctor or healthcare professional then please let us know and we will do our best to comply with your wishes. Please mention this to one of our receptionists ot the healthcare professional you are seeing for your consultation.

Similarly there may be occasions when the doctor or healthcare professional you are seeing feels it appropriate for a chaperone to be present . If this is the case then they will tell you and explain the reasons why.

Intimate examinations may include genital, rectal or breast examinations.

All practice staff who act as chaperones have received appropriate training. This includes regular updates

In the event that a chaperone is not available at the time of the appointment, we may postpone the examination or propose that the patient is examined by another doctor ( for example a doctor of the same sex) if at all possible. If the doctor feels that to delay the examination would not be in your best interests this will be explained at the time but the final decision will be yours.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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