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Patient Participation Group - update April 2022

­­­­­­­­Yesterday we had a first PPG meeting following the break during the COVID era. The PPG group has been re-formed with new members and even more fresh ideas. We are still looking for more members so please do volunteer if you'd like to take part. The PPG is a chance to:

  • Hear about what we are planning to do in the surgery
  • Influence our decision-making so that it can be focussed on the needs of our patients
  • Work with us to link our patients to volunteer groups in our Stapleford community

We discussed many items in the course of the meeting. Highlights were:

Saxon Cross want to explore getting teaching for those people who struggle with computers to be able to use them for some tasks. We want to work with groups like Citizens Advice Bureau as we both feel that people who can't use a computer or smartphone are at a disadvantage when they can't order food to be delivered when they are ill, can't order prescriptions or get early access to appointments on line and miss out on cheaper fuel bills. Working with local practices in Nottingham West we have secured some funding to get this up and running.

Our group expressed:

  • A desire for more Face-to-Face appointments
  • Being able to get an routine appointment more quickly as we were able to offer before COVID
  • A desire to be seen by GPs rather than by supporting roles
  • Keeping open the suggestion box

We discussed the barriers to getting back to the pre-COVID days because of:

  • Staff having to take time off when they had COVID
  • Having to keep the waiting room lightly occupied to prevent spread of COVID
  • Having to change PPE and clean equipment between each case.
  • Increased demand as we catch up post COVID particularly on the huge rise in Mental Health Issues
  • Funding in the NHS not going into General Practice directly but into supporting roles

Everyone expressed that the meeting felt really positive and allowed all viewpoints to be expressed and discussed.

Wearing of Face Masks from January 2022

The Saxon Cross Team is continuing to wear face masks, and other Protective equipment as required, to protect our patients and our colleagues and prevent possible infections.

Please could you continue to wear a mask when coming to the surgery which is in line with NHS guidance for all healthcare settings.

By wearing a mask you reduce the chance of passing COVID onto one of our staff, who will then have to isolate, or a patient who may be susceptible to infection.

Thank you.

COVID vaccination programme

From April 2022 onwards we will be starting the Spring Boosters. When it is your turn to be vaccinated, the NHS will contact you. Please do not contact the NHS.
We will also continue to be able to give you your first or second COVID immunisations if you have missed out on these.

For further information on why you are being asked to wait for your Covid-19 vaccine, please read the information on the GOV.UK website or this leaflet.

COVID-19 privacy notice

Information can be found here.


Information can be found here.

Repeat Prescription requests

If you are able to order your repeat prescriptions on-line then that will save you time and leave the phones open for handing other calls. The alternatives are:

  • Use the NHS app  or online access
  • Telephone the practice between 10am and 12.00 noon -We will currently accept telephone ordering of prescriptions - Please make sure you have your list of medications that you need to order ready before you call . Our phone lines are currently very busy so please bear with us. We will answer your call as quickly as we can
  • If you are not able to do any of the above then post your prescription request in the post box at the end of the corridor approaching the surgery. Pleaae do not go to the reception desk. 

Advice on prescriptions

  • Please can you nominate a pharmacy to which we can send electronic prescriptions. If you do not already have an existing nominated pharmacy, when you order your next prescription, please let us know where you would like this sent.
  • Please avoid phoning the surgery to enquire if your medication is ready or if it is being delivered, only the pharmacy can answer this question, as this stops patients,  who require medical assistance, getting through
  • Delivery of medications is currently available for vulnerable patients. We are currently working with the local pharmacies to increase capacity of deliveries. If you have relatives or friends who can collect, and are fit and not in the vulnerable group, then please ask for their help
  • Continue to follow advice and information from NHS.UK and GOV.UK

New system for sick note extensions

We are introducing a new system for you to request extensions to your Med3 certificate (sick notes) so that we can free up the phones for other calls. Can you please order this via the NHS App where possible.For instructions on how to do this please visit: general information about sick notes look at this link.

Booking appointments

For anyone concerned that they may have coronavirus, or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages letting you know what you should do based on your particular circumstances, please follow this link

For general information on coronavirus please follow this link

Practice rated as outstanding by CQC

Following inspection by the Care Quality Commission in November 2017, the practice was rated as outstanding and continues with this rating. A link to the full CQC report can be found on the home page. 

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